By: Paul Briand 
Manchester Democrat Examiner

FairPoint Communications has presented a plan to address a long list of customer complaints. But pieces of that plan are being kept from the public because, according to the company, they are trade secrets.

FairPoint took over telecommunications in Maine, New Hampshire and Vermont from Verizon a year ago and in January started the troubled cut-over of phone and internet services to its own systems.

New Hampshire's Office of Consumer Affairs received 1,400 complaints about FairPoint in March alone.

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